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ENJOY 10%OFF WITH THE CODE: firstorder | 📧 SALES@ILUMOS.COM | ☎ +44 208 150 6619
ENJOY 10%OFF WITH THE CODE: firstorder | 📧 SALES@ILUMOS.COM | ☎ +44 208 150 6619

Operation FAQs

A fully qualified electrician should always install all electrical products. Instructions are enclosed with the switches on how to wire them correctly.
That is correct, on these switches, there is only 1 terminal for Permanent live cables, so all permanent live cables are installed in the L slot. The other slots, L1 to L3, are for corresponding buttons.
In most cases No. This is because, during installation, when the sensor is pressed down, the thickness of the sensor gets reduced, creating a gap between the sensor and the glass panel. To eliminate this, please ensure that the switch is not screwed in too tight, place the glass panel on, and turn off the main for 45 minutes, allowing the sensor to readjust its thickness and close the gap. If this doesn’t work, please repeat the steps or call our team, which will be happy to help.
In most cases, the issue comes from incorrect wiring of the switches. Please ensure that correct guideline are followed on the Wiring diagram issues with all 2 Way switches. If the wiring is incorrect, the switches will not operate correctly. The wiring diagram is very specific and will ensure correct operation. Our team has excellent knowledge of the process of these switches and are always happy to help.
Correctly followed instructions will ensure correct operation. This issue is because if the switches are installed when the mains are on or one at a time, it can lead to both switches thinking that they are both master switches. Wiring them correctly at the same time before testing them will ensure that the switch with no wire connected in the Load terminal will know that it is the Slave switch. To overcome this problem, please disconnect both switches for 45 minutes, giving them time to reset and then rewire them according to the diagram. If the problem persists, please get in touch with us, and we will resolve the situation quickly and efficiently for you.
If you are using LED lights that have flickering and flashing issues, please refer to the LED adapter instructions, which will explain what to do in case of flickering and flashing.
In most cases no. Please double-check the power of the LED light you are using and ensure that each LED light is above the minimum working power of the light switch, which is 3 Watts. Due to how LED lights work, we recommend using the above 3 Watt LED lights for correct operation.
Absolutely, you can sync more than one remote per switch & even per gang, so you have spares.